Disaster Recovery Specialist
Small Business Administration
About the organization
The Office of Disaster Assistance's mission is to provide low interest disaster loans to businesses of all sizes, private non-profit organizations, homeowners, and renters to repair or replace real estate, personal property, machinery & equipment, inventory and business assets that have been damaged or destroyed in a declared disaster.
Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program.
Preparing written responses to email inquiries received through SBA's disaster customer service mailbox.
Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email.
Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.
Accepting borrower payments using online payment processing tools.
Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.
GS-07: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-05 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. This Specialized Experience must demonstrate the following:
Communicating effectively both orally and in writing with various internal and/or external customers to accomplish program objectives and goals.
GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. This Specialized Experience must demonstrate the following:
Communicating effectively both orally and in writing with various internal and/or external customers to accomplish program objectives and goals; AND
Researching and responding to customer inquiries using analytical abilities and problem solving skills.
IN ADDITION TO THE SPECIALIZED EXPERIENCE STATED ABOVE FOR EACH GRADE LEVEL, APPLICANTS MUST SHOW PROFICIENCY WITH MICROSOFT OFFICE PROGRAMS, INCLUDING WORD. (YOU MUST INDICATE PROFICIENCY WITH MICROSOFT OFFICE WORD IN RESUME IN ORDER
Contact email: [email protected]
1. Your Resume showing average hours worked per week, dates of employment and duties performed.
2. College Transcript(s), if qualifying based on education. Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
3. Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other DD-214 copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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