Director of Business Operations

Included Health

About the organization

Finding a good healthcare provider is hard. Finding one when you’re LGBTQ+ is even harder. Too often, our health depends on our ability to self-advocate. To read between the lines of lengthy benefits documents, or uncomfortably ask our employer about policies for LGBTQ+ family planning or gender-affirming care coverage, or even navigate being an employee out at work when we’d really rather not jump over one more hurdle. It’s a system that wasn’t designed to care for our bodies and our lives. Finding culturally competent, affirming providers and navigating the healthcare system isn’t impossible. But it is exhausting. That’s why we founded Included Health.


What You’ll Do:

Organize and maintain communications, including contracts and projects, with external partners

Coordinate across legal, compliance, contracts, procurement and vendor management

Create and maintain custom dashboards and business intelligence tools for ongoing visibility into key business priorities, metrics and tracking

Partner with CEO to ensure all budgeting processes are comprehensive, invoices are paid on time, and contractual agreements are met

Oversee payroll operations and the administration of Included Health’s HRIS system

Help to build Included Health’s suite of internal tools and programs to enable a great employee and customer experience


8+ years experience scaling operations in a B2B high growth start up, with either direct oversight or close working knowledge of the finance, legal, compliance and procurement processes

Experience overseeing multiple projects simultaneously and developing processes and systems that scale

Analytical and process-oriented with exceptional attention to detail; able to manage large, complex projects

Proficient in leveraging Google Suite and other business intelligence tools for financial reporting and data analysis

Passionate about operating with a customer-centric mindset in all aspects of work, from who we choose to work with on the vendor side to how we approach contracting and partnerships with potential customers

Outstanding communication and collaboration skills

A strong desire and drive to operate in an ever-changing environment, to get your hands dirty, and build a company that will change the lives of millions

Application instructions

Contact email: [email protected]

Who You Are:

We are seeking an experienced and innovative Director of Business Operations. As our first business operations hire, you will work directly with the CEO to build the core business infrastructure to enable Included Health to scale exponentially. You will have experience building reports and dashboards, managing finance and legal, working with technology vendors, and overseeing the Included Health compliance and procurement processes. Over time, you will build our Operations team at Included Health. You will be passionate about our mission, an inspiring leader and communicator, a self-starter with a bias for action, and committed to building not only Included Health’s infrastructure, but also our organization from a cultural perspective.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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