Digital Content Manager

International Rescue Committee


Implemented by the IRC, the Cultural Orientation Resource Exchange (CORE) is a technical assistance program that connects and supports refugee resettlement staff globally to deliver effective Cultural Orientation (CO) which helps refugees achieve self-sufficiency in the United States. As part of this work, CORE hosts and manages the CORE website, a learning platform, the Resettlement Navigator website, and the Settle In mobile app. CORE is funded by the U.S. Department of State, Bureau of Population, Refugees, and Migration.

The Digital Content Manager will report to CORE’s Deputy Director and work in coordination with other CORE staff in support of CORE’s digital assets and platforms. More specifically, this individual will assist in back-end content management, routine digital analytic reporting, and user testing.


Major Responsibilities:

•Manage content on CORE’s digital channels (excluding learning platform) using WordPress content management systems and other relevant software;

•With support from Deputy Director and in collaboration with other CORE staff, assist with implementing user testing and other assessments of CORE digital platforms, including updating Standard Operating Procedures and working with Refugee Advisory Council;

•Support Digital Communications Officer and Refugee Information Officer in implementing digital platform strategies, including conducting research on digital platform best practices and implementing updates based on user testing and other collected feedback;

•Conduct quality assurance of CORE’s digital platforms when uploading new content or during other related updates;

•Support evaluation of digital analytics, including submitting routine reports and making recommendations to increase traffic to and use of CORE’s digital resources;

•Manage and maintain CORE’s internal file system of resources, including a consistent tagging and search system, in alignment with established standard operating procedures;

•Assist, as needed, in developing content for websites and newsletter, including written and video-based content that is designed to reach and engage both CO providers and refugees;

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