Desktop Support Engineer

GlobalGiving

About the organization

Are you passionate about helping people be productive? Do you thrive in an environment where you can work on a variety of computer projects, knowing that you’ve made someone’s day better? GlobalGiving is looking for a Desktop Support Engineer to join our team.

You will be responsible for managing our fleet of laptops and IT systems. You’ll have the opportunity to work with a team of dedicated technologists to support your growth and learning. The successful candidate will be able to clearly communicate in a professional setting, plan and execute projects with multiple dependencies and steps, and be adept at problem-solving a range of IT problems across Windows, Mac, Chromebook, and software-as-a-service systems that our staff uses.

Duties

Primary Responsibilities

- IT Management and Support
- User Onboarding and Offboarding
- Inventory Management
- Web Conference Support
- Office Systems Administration
- IT Processes and Documentation
- Continuous Improvement
- Motivated Self
- Miscellaneous and Etcetera

Qualifications

For our team to be a great fit for you, the following qualifications should resonate with you:

Experience providing help desk support for 50+ users
Experience supporting remote users and teams
Experience supporting audio and video conference technology
Experienced in improving processes
Comfortable independently researching solutions to issues
Decisive, energetic, and takes pride in high-quality work
Ability to create robust, accessible documentation for end-users and internal teams
Strong customer focus
Demonstrate strong interpersonal skills
Excited about planning IT initiatives and continuous improvement (both of systems and yourself)
The ability to communicate ideas effectively in both written and verbal formats, to listen to others' ideas, and to collaborate to arrive at great solutions.
A passionate belief in the mission of GlobalGiving and a commitment to our core values.
Preferred Qualifications

In addition, the ideal candidate would also have some or all of the following qualifications:

Certification, associate’s degree, or bachelor’s degree in information technology, computer systems, computer science, decision information science, or similar concentration.

Salary

55000 - 70000

Application instructions

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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