Desktop Support Engineer

GlobalGiving

About the organization

GlobalGiving is a nonprofit that supports other nonprofits by connecting them to donors and companies. Since 2002, we've helped trusted, community-led organizations from Afghanistan to Zimbabwe (and hundreds of places in between) access the tools, training, and support they need to make our world a better place.

Duties

Are you passionate about helping people be productive? Do you thrive in an environment where you can work on a variety of computer projects, knowing that you’ve made someone’s day better? GlobalGiving is looking for a Desktop Support Engineer to join our team.

You will be responsible for managing our fleet of laptops and IT systems. You’ll have the opportunity to work with a team of dedicated technologists to support your growth and learning.

The successful candidate will be able to clearly communicate in a professional setting, plan and execute projects with multiple dependencies and steps, and be adept at problem-solving a range of IT problems across Windows, Mac, Chromebook, and software-as-a-service systems that our staff uses.

We have a casual work atmosphere where everyone’s input and ideas are valued. We’re committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. Since creative, enthusiastic employees are our most valued resource and the basis for our success, we take great care in how we attract, hire, and support our employees for a successful career. If you care about collaboration, curiosity, communication excellence, and continuous improvement, this position is right for you.

Qualifications

Required Qualifications
For our team to be a great fit for you, the following qualifications should resonate with you:

Experience providing help desk support for 50+ users
Experience supporting remote users and teams
Experience supporting audio and video conference technology
Experienced in improving processes
Comfortable independently researching solutions to issues
Decisive, energetic, and takes pride in high-quality work
Ability to create robust, accessible documentation for end-users and internal teams
Strong customer focus
Demonstrate strong interpersonal skills
Excited about planning IT initiatives and continuous improvement (both of systems and yourself)
The ability to communicate ideas effectively in both written and verbal formats, to listen to others' ideas, and to collaborate to arrive at great solutions.
A passionate belief in the mission of GlobalGiving and a commitment to our core values.

Preferred Qualifications
In addition, the ideal candidate would also have some or all of the following qualifications:

Certification, associate’s degree, or bachelor’s degree in information technology, computer systems, computer science, decision information science, or similar concentration.

Salary

55000 to 70000

Application instructions

Contact email: [email protected]

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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