Data and Supportive Services Specialist

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


1. Processes all supportive service payments including ensuring information is accurate, back up documentation is validated, and purchase orders are completed and submitted.
2. Collects and distributes checks at the Center or other special project including Temporary Work Experience (TWE) work sites.
3. Contacts vendors to resolve any issues or concerns.
4. Assists with the procurement of vendors as needed.
5. Communicates with staff regarding any issues or concerns with documentation and status of payment.
6. Maintains accurate and up-to-date program databases; generates supportive services related documents and reports and submits as required.
7. Assists in maintaining an accurate record (file) system for each program participant.
8. Enters participant activity data into the One Stop Management Information System (OSMIS) and internal reporting system; ensures accuracy of data entered.
9. Verifies participant registration, funding eligibility, and other data in OSMIS.
10. Communicates with community partner agencies to make and track referrals and funder to share and/or request participant information.
11. Compiles program statistics and performance data and prepares related reports for submission.
12. Participates in the maintenance of an up-to-date automated reporting system to track program participation hours/program completion and placement status of program participants.


1. Associate degree in business administration or related field and work experience in workforce development programs. Bachelor’s degree preferred. Technical training in computers and Word Office suite software programs.
2. One to two years of data entry/accounting experience. Clerical and/or customer service experience is a bonus.
3. Computer skills necessary to effectively maintain a database and generate reports.
4. Interpersonal skills necessary to effectively communicate while providing courteous and timely coordination with vendors and staff.
5. Analytical ability to identify and resolve reporting errors.
6. Physical ability to frequently sit at a computer terminal for prolonged periods of time when entering data.
7. Mental ability to handle pressures related to meeting deadlines and performing repetitive tasks requiring concentration and attention to detail with occasional disruptions due to people and/or telephone calls.
8. Computer skills necessary to utilize word processing and spreadsheet software applications.
9. Willingness to engage with and support a diverse population with varying needs, particularly returning citizens (formerly incarcerated individuals).
10. Must have a valid Michigan driver license. Incumbent must also have reliable means of transportation to travel to various locations outside of the office.


$17.00 per hour

Application instructions

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