Customer Success Associate

Dobility | SurveyCTO

About the organization

SurveyCTO is the most reliable, secure, and scalable mobile data collection platform for researchers and professionals working in offline settings.

At Dobility (creators of SurveyCTO) we’re dedicated to a social mission: to promote better research and analysis in the world by providing affordable, reliable technology that anyone can use.

Leading organizations in 165+ countries already use SurveyCTO, including the World Bank Group, Save the Children, Clinton Health Access Initiative, Innovations for Poverty Action, and many others.

Duties

Responsibilities:
- Build, manage and strengthen our customer relationships, in the context of:
- Support our existing users by responding to user questions and support requests
- Developing and improving valuable content for our users’ learning (e.g. writing articles, designing SurveyCTO sample forms, developing field plug-ins, etc.)
- Moderation of the community user forums
- Assist with webinars and in-person training
- Support the analysis of customer success data
- Leverage knowledge of users’ experience with SurveyCTO to provide feedback to the product management team about usability bottlenecks, improvements, and feature requests

The responsibilities listed above will also depend on your skills, interests, and goals. If there is any area of preference for you, we would be keen to hear.

Qualifications

Skills and Experience:
- Strong experience using SurveyCTO, Open Data Kit, or similar platforms for collecting data offline, preferably in developing-country contexts, is highly advantageous
- Knowledge of the field research and/or international development spaces
- Strong writer and communicator in English
- Strong analytical skills are a plus
- Experience with training is a plus
- Fast learner, able to independently problem-solve
- Detail-oriented (e.g., cares that complement and compliment are different things; and notices that ‘$ {fieldname}’ has a space between the dollar sign and the curly bracket)
- Preference for working in a fast-paced start-up environment
- Passionate about improving the world through one’s work

Application instructions

Contact email: [email protected]

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