Customer Success Associate

Dobility, inc.

About the organization

Dobility, the company behind SurveyCTO (http://www.surveycto.com/), was founded by Dr. Christopher Robert, an early tech entrepreneur and CTO who left technology to live overseas, trained in economics and public policy, then research and teach at Harvard’s Kennedy School of Government. His experience on the ground made him realize that the research and development sectors badly needed better technology to gather and manage data. Dobility’s mission is to help ensure that high-quality data is affordable, so that more decisions are based on good data (vs. bad data or no data).

Dobility differentiates itself in the market by providing unmatched reliability, affordability, and customer support. It is a fast-moving company with a motivated team that has spent time in the field to understand customers’ pain points first-hand.

Duties

- Developing and improving customer success strategies, helping to spearhard new initiatives and reinvigorate old ones.
- Working in collaboration with our growth team, to support them with product expertise, to help prospective users understand whether SurveyCTO is the solution for them.
- Directly contribute to our customer success mission by responding to support requests.
- Develop and improve content for the SurveyCTO online support center.
- Leverage knowledge of users’ experience with SurveyCTO to provide feedback to the product development team about usability bottlenecks, improvements, and feature requests.
- Moderate the community user forums.
- Assist with webinars and in-person trainings.

Qualifications

- An appropriate tertiary qualification.
- Experience using SurveyCTO, Open Data Kit, or similar platforms for collecting data offline, preferably in a range of developing-country contexts.
- Knowledge of statistical, data visualization, and dashboarding software systems.
- An independent self-starter, who can productively take ownership of new responsibilities without direct supervision.
- Strong writer and communicator in English.
- Knowledge of the field research and/or international development spaces, especially monitoring and evaluation.
- Fast learner, able to independently problem-solve.
- Detail-oriented (e.g., cares that complement and compliment are different things; and notices that ‘$ {fieldname}’ has a space between the dollar sign and the curly bracket).
- Obsessive about doing high-quality work.
- Preference for working in a fast-paced start-up environment.
- Passionate about improving the world through one’s work.

Application instructions

Contact email: [email protected]

Dobility offers competitive salary and benefits packages. The specifics will depend on the location and the applicant’s level of prior experience.

For candidates based in the U.S., Washington, DC would be the ideal location, followed by Boston and New York City. Otherwise, qualified candidates based outside the U.S. are also encouraged to apply, as we'll likely favour experience and good fit over location.

Please review the application link for more details.

Before responding to this announcement, please review the Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of all positions posted to this jobs board. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


Does this sound like the position for you?

Apply to job