Customer Service Representive

Social Security Administration

About the organization

Social Security has provided financial protection for our nation's people for over 80 years. Chances are, you either receive Social Security benefits or know someone who does. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history.

We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of your information — helping you secure today and tomorrow.

We are one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations.
Social Security is committed to helping maintain the basic well-being and protection of the people we serve. We pay benefits to about 64 million people including retirees, children, widows, and disabled individuals.


Customer Service Representatives (CSRs) provide assistance to members of the public. These courteous, professional and knowledgeable members of our team provide essential services to our customers, helping them to apply for original or replacement social security cards, resolve problems and understand important information concerning their personal earnings records, benefits, eligibility or general aspects of SSA programs.

Customer Service Representatives gather facts and evidence to establish eligibility for benefits:

•Assist the public by answering a wide variety of questions both in person and via telephone.
•Conduct interviews, investigate situations, and resolve issues.
•Assess relevant information to determine ongoing eligibility for Social Security benefits.
•Analyze a claimant’s benefit payment history.

As the first point of contact in our offices, Customer Service Representatives are responsible for speaking with beneficiaries or inquirers in person or by telephone to provide information on Social Security laws, rules, and regulations. This includes obtaining information to determine eligibility and entitlement for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims. The position is especially suited for a flexible, service-oriented individual who enjoys the challenge of a fast-paced work environment.


Minimum requirements:

At least one years of experience in:

1) Applying laws, regulations and written guidelines;
2) Communicating orally with members of the public;
3) Writing correspondence in response to inquiries; and
4) Experienced in working with computer programs such as Microsoft and other common systems.

In addition applicants must demonstrate outstanding interpersonal skills, flexibility and resilience.


GS-5 though GS-8 (career ladder position to the GS-8 grade)

Application instructions

Contact email: [email protected]

Please visit our website at

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

Does this sound like the position for you?

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