Customer Service Representative

Social Security Administration

About the organization

The U.S. Social Security Administration (SSA) is accepting résumés from RPCVs and transitioning Peace Corps staff with noncompetitive eligibility (NCE) for the Missoula, Montana Social Security field office. Chances are, you either receive Social Security benefits or know someone close to you who does. Social Security has provided financial protection for our nation's people for over 80 years. With Retirement, Disability, and Survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history. We are one of the largest independent agencies in government with over 60,000 employees. We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of the American public.

Duties

The Social Security Administration is seeking job applicants with exceptional customer service skills for a Customer Service Representative (CSR) position in the Missoula, Montana Social Security field office. This position is an entry level position for SSA’s field offices. Incumbents are responsible for providing direct service to the public. Customer Service Representatives assist the public both in person and by phone, conduct interviews, investigate and resolve beneficiary issues, and assess information to determine eligibility for Social Security benefits. This is a career ladder position with promotion to the GS-8 level after successful completion of agency training, and individual growth and development. Entry level is normally made at the GS-5 level dependent upon individual qualifications. Additional information can be found at https://www.ssa.gov/careers/careersPublicContact.html.

Qualifications

We are looking for U.S. Citizens who are quick learners with good written and oral communication skills, strong customer service skills, and the ability to handle a fast-paced, high-pressure environment.
GS-5: Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.).

Salary

$33,949 per annum

Application instructions

Contact email: [email protected]

Please submit your resume, NCE Peace Corp letter, Description of Service (DOS) report, and an unofficial college transcript if available via email to [email protected]

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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