Customer Service Representative (Teleservice Representative)

Social Security Administration

About the organization

Social Security has provided financial protection for the nation's people for over 80 years. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history.
We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of information - helping secure today and tomorrow.

Duties

Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number.

Qualifications

All qualification requirements must be met by the closing date of the announcement.

You may qualify at the GS-5 grade level (starting salary $35,136) if you possess one of the following:
A. 52 weeks of full-time specialized experience, equivalent to the GS-4 grade level in the Federal service, that demonstrates experience applying rules, policies, or procedures to provide customer assistance, answering or asking customer questions to obtain or provide information, and using a computer to enter data. (Your resume must fully support these responses; otherwise, you will be found ineligible); OR
B. Completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.).; OR
C. A combination of successfully completed education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements. Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

You may qualify at the GS-6 grade level (starting salary $39,166) if you possess 52 weeks of full-time specialized experience, equivalent to the GS-5 grade level in the Federal service researching and analyzing rules, policies, procedures to respond to inquiries, explaining various sensitive topics to a varied audience

Salary

35,136 - 39,166

Application instructions

Contact email: [email protected]

Please submit your resume, Description of Peace Corps Service (DOS), and college transcripts. You must be a US citizen. Please enter Customer Service Representative NCE on the subject line when forwarding your application package.

Before responding to this announcement, please review the Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of all positions posted to this jobs board. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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