Customer Service Representative (CSR)

Social Security Administration

About the organization

Social Security has provided financial protection for the nation's people for over 80 years. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history.

We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of information - helping secure today and tomorrow.

Duties

The CSR position is an entry level position for SSA's field offices. Incumbents are responsible for providing direct service to the public. They determine the nature of a visit/call and analyze relevant facts to resolve problems, screen for benefit eligibility, interpret correspondence and explain benefit amounts. Customer Service Representatives interview the public to process Social Security Numbers and Representative payee applications and accountings. They are responsible for timely input of reports of change for people already receiving a Social Security or SSI benefit. They must understand and be able to explain the technical provisions of the Retirement, Survivor, Medicare, Disability, and Supplemental Security Income benefits.

Qualifications

One year of specialized experience that is directly related to the position to be filled. This experience should equip the candidate with the particular knowledge, skills, and abilities needed to successfully perform the duties of the position. Examples of specialized experience include applying and interpreting laws, rules, regulations and written guidelines; communicating orally in order to provide information, assistance, or instructions to members of the general public; performing administrative and clerical processes using a computer to reconcile discrepancies; and writing correspondence in response to inquiries.

Salary

$ 33,812 - $37,829

Application instructions

Contact email: [email protected]

Please submit resume, Description of Service (DOS), and college transcripts, if applicable.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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