Customer Service Representative (Bilingual Spanish)

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.

Duties

JOB TITLE: Customer Service Representative (Bilingual)

DIVISION: Adult Services

DEPARTMENT: Detroit At Work Career Center

LOCATION: 9301 Michigan Avenue

REPORTS TO: Center Manager

FLSA STATUS: Non-Exempt/Hourly

CLASSIFICATION: Full-Time Regular

APPROVED DATE: 1/4/2023

JOB SUMMARY: Serves as the first point of contact for customers. Also, assists in the Resource Room and with office support functions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Answers telephones in a courteous manner and directs the caller to the appropriate staff person.
2. Monitors activity in front lobby, greets customers, provides relevant program information, and refers to appropriate staff person for assistance.
3. Provides objective initial assessment customer’s first contact with the Detroit At Work Career Center.
4. Provides orientation to customers on Career Center services.
5. Assist customers in the Resource Room with general job search activities.
6. Shows interest and concern for all customers, treating them with respect and care.
7. Uses personal computer to make input into automated reporting system. Assists staff in completing documents accurately and expeditiously.
8. Assists other Center staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials.

Qualifications

1. Associate degree preferred; high school diploma or GED certificate required.
2. Three years of customer service experience.
3. General knowledge of Detroit At Work Career Center services and programs.
4. Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls
5. Ability to deal with multiple individuals from diverse backgrounds and varying levels of need.
6. Knowledge of relevant office equipment and to input basic data into personal computer.
7. Ability to interact with customers in a positive and productive manner.
8. Ability to prepare routine reports, files records correctly, and type materials neatly and accurately.
9. Ability to effectively read and interpret written procedures.
10. Excellent written and verbal communications skills.
11. Bilingual language skills (English/Spanish) required.
12. Must be willing to work a flexible schedule and be able to sit for extended periods of time.

Salary

$15 - $16 per hour

Application instructions

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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