Customer Service Representative

Social Security Administration

About the organization

Social Security has provided financial protection for our nation's people for over 80 years. Chances are, you either receive Social Security benefits or know someone who does. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history.

We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of your information — helping you secure today and tomorrow.

Duties

Customer Service Representatives gather facts and evidence to establish eligibility for benefits. (Field Office or Teleservice Center)

•Conduct interviews, investigate situations, and resolve issues.
•Assess relevant information to determine ongoing eligibility for Social Security benefits.
•Analyze a claimant’s benefit payment history.

As the first point of contact in our offices, Service Representatives are responsible for speaking with beneficiaries or inquirers in person or by telephone to provide information on Social Security laws, rules, and regulations. This includes obtaining information to determine eligibility and entitlement for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims. The position is especially suited for a flexible, service-oriented individual who enjoys the challenge of a fast-paced work environment.

Qualifications

Experience in the following areas:

1) Applying laws, regulations and written guidelines;
2) Communicating orally with members of the public;
3) Writing correspondence in response to inquiries; and
4) Experience working with computers.

Salary

34,916 to 47,899

Application instructions

Contact email: [email protected]

The resume must be detailed to qualify an applicant for the appropriate grade level. Qualifications may be based on education, experience, or a combination of the two. To receive credit for experience, an applicant must provide a thorough description of experience in the resume including dates for each work experience listed. The resume should explain an applicant's experience in all or most of the following areas:

1) Applying laws, regulations and written guidelines;
2) Communicating orally with members of the public;
3) Writing correspondence in response to inquiries; and
4) Experience working with computers.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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