Customer Service Representative

Social Security Administration

About the organization

The Social Security Administration is an independent agency of the U.S. federal government that administers retirement, disability and survivor benefits. The majority of positions at Social Security involve working directly with the public. Our Public Contact Representatives receive extensive training and mentoring in Social Security programs and state laws. They also speak with beneficiaries about their rights under Social Security laws, gather facts and evidence to establish eligibility for benefits, determine benefit amounts to individuals, and use technology to access and update claims information.

Duties

Customer Service Representatives gather facts and evidence to establish eligibility for benefits.

Assist the public by answering a wide variety of questions both in person and via telephone.
Conduct interviews, investigate situations, and resolve issues.
Assess relevant information to determine ongoing eligibility for Social Security benefits.
Analyze a claimant’s benefit payment history.

Qualifications

One year of specialized experience that is directly related to the position to be filled. This experience should equip the candidate with the particular knowledge, skills, and abilities needed to successfully perform the duties of the position. Examples of specialized experience include applying and interpreting laws, rules, regulations and written guidelines; communicating orally in order to provide information, assistance, or instructions to members of the general public; performing administrative and clerical processes using a computer to reconcile discrepancies; and writing correspondence in response to inquiries.

Education may be substituted for experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.

For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.

For GS-6:Successful completion of at least one half an academic year of graduate education in a field that is directly related to the position. Examples of a field directly related: a major in Family Studies, Social Work, Business Administration or Public Administration.

For GS-7: Successful completion of at least one academic year of graduate education in a field that is directly related to the position.

Salary

GS-5=$36,756; GS-6=$40,792; GS-7=$45,530; GS-8=$50,423

Application instructions

Contact email: [email protected]

If interested, send a resume and a short cover letter to [email protected] with the subject line: “Peace Corps Volunteer Employment Consideration”.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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