Customer Service Representative

Social Security Administration

About the organization

The majority of positions at Social Security involve working directly with the public, with multiple positions located within our local field office in New London, CT. Our Public Contact Representatives receive extensive training and mentoring in Social Security programs and state laws. They also speak with beneficiaries about their rights under Social Security laws, gather facts and evidence to establish eligibility for benefits, determine benefit amounts to individuals, and use technology to access and update claims information


Customer Service Representatives gather facts and evidence to establish eligibility for benefits.

•Assist the public by answering a wide variety of questions both in person and via telephone.
•Conduct interviews, investigate situations, and resolve issues.
•Assess relevant information to determine ongoing eligibility for Social Security benefits.
•Analyze a claimant’s benefit payment history.

For more information on careers with social security visit:


Candidate is within one year of completion of Peace Corps service and Demonstrates the following attributes:

•Strong interpersonal skills
•Ability to research regulations and apply to individual cases
•Ability to analyze data in individual cases
•Strong multitasking and organizational skills
•Ability to learn and apply information independently
•Ability to utilize technology to research, access data and update claims information


Starting between $38,993/yr and $48,301/yr depending on background and qualifications

Application instructions

Contact email: [email protected]

Please provide resumes and proof of separation from the Peace Corps within the last year to email address : [email protected]

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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