Customer Service Representative

Social Security Administration

About the organization

Social Security has provided financial protection for our nation's people for over 80 years. Chances are, you either receive Social Security benefits or know someone who does. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history.

We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of the publics information.

Duties

Customer Service Representatives gather facts and evidence to establish eligibility for benefits.

•Assist the public by answering a wide variety of questions both in person and via telephone.
•Conduct interviews, investigate situations, and resolve issues.
•Assess relevant information to determine ongoing eligibility for Social Security benefits.
•Analyze a claimant’s benefit payment history.

Qualifications

You may qualify at the GS-5 grade level (starting salary $38,993) if you possess one of the following:

A. 52 weeks of full-time specialized experience, equivalent to the GS-4 grade level in the Federal service, that demonstrates experience applying rules, policies, or procedures to provide customer assistance, answering or asking customer questions to obtain or provide information, and using a computer to enter data. (Your resume must fully support these responses; otherwise, you will be found ineligible); OR
B. Completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.).; OR
C. A combination of successfully completed education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements. Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined

Salary

38,993 to 69,540

Application instructions

Contact email: [email protected]

Please contact John Roberts or Tina Smith at 877-699-0250 for any questions you may have regarding the position. You may email questions to [email protected]

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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