Customer Service Representative
Social Security Administration
About the organization
Social Security has provided financial protection for our nation's people for over 80 years. Chances are, you either receive Social Security benefits or know someone who does. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history. We are one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations. We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of your information — helping you secure today and tomorrow.
The CSR position is an entry level position for SSA’s field offices. Incumbents are responsible for providing direct service to the public in a fast-paced environment. They determine the nature of a visit/call and analyze relevant facts to resolve problems, screen for benefit eligibility, interpret correspondence and explain benefit amounts. Service Representatives interview the public to process Social Security Numbers and Representative payee applications and accountings. They are responsible for timely input of reports of change for people already receiving a Social Security or SSI benefit. They must learn, understand, and be able to explain the technical provisions of the Retirement, Survivor, Medicare, Disability and Supplemental Security Income benefits. Further information about the Customer Service Representative position can be found at https://www.ssa.gov/careers/careersPublicContact.html
We are looking for U.S. Citizens who are quick learners with good written and oral communication skills, strong customer service skills, and the ability to handle a fast-paced, high-pressure environment.
Applicants must possess one year of specialized experience that is directly related to the position to be filled. This experience should equip the candidate with the particular knowledge, skills, and abilities needed to successfully perform the duties of the position. Examples of specialized experience include applying and interpreting laws, rules, regulations and written guidelines; communicating orally in order to provide information, assistance, or instructions to members of the general public; performing administrative and clerical processes using a computer to reconcile discrepancies; and writing correspondence in response to inquiries.
SUBSTITUTION OF EDUCATION:
Education may be substituted for experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.
For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.
For GS-6:Successful completion of at least one half an academic year of graduate education in a field that is directly related to the position.
$40,315 annually, experienced Customer Service Representatives earn up to $71,901 annually.
Contact email: [email protected]
Please submit your resume, NCE Peace Corp letter, Description of Service (DOS) report, and an unofficial college transcript if available.
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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