Customer Service Representative

Social Security Administration

About the organization

The U.S. Social Security Administration (SSA) announces an open call for résumés from RPCVs and transitioning Peace Corps staff with noncompetitive eligibility (NCE). This is not a guarantee of employment.

The majority of positions at Social Security involve working directly with the public, and positions are located throughout the country. Our Public Contact Representatives receive extensive training and mentoring in Social Security programs and state laws.

Public Contact Representatives speak with beneficiaries about their rights under Social Security laws; gather facts and evidence to establish eligibility for benefits; make critical decisions to determine benefit amounts to individuals; and use state-of-the-art technology to access and update claims information.

Duties

Customer Service Representatives gather facts and evidence to establish eligibility for benefits.

•Assist the public by answering a wide variety of questions both in person and via telephone.

•Conduct interviews, investigate situations, and resolve issues.

•Assess relevant information to determine ongoing eligibility for Social Security benefits.

•Analyze a claimant’s benefit payment history.

Qualifications

QUALIFICATIONS: For GS-5, three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing. For GS-7, one year of specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.

SUBSTITUTION OF EDUCATION: Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.

Salary

GS-5=$34,471; GS-7=$42,699

Application instructions

Contact email: [email protected]

If interested, send a federal resume, short cover letter, and proof of NCE eligibility to [email protected] with the subject line: “Peace Corps Volunteer Employment Consideration”

Before responding to this announcement, please review the Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of all positions posted to this jobs board. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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