Customer Service Representative

Social Security Administration

About the organization

Social Security Administration is a Federal Government agency

Duties

SSA is seeking job applicants with exceptional customer service skills for a Customer Service Representative (CSR) position in the (location). The CSR position is an entry level position for SSA’s field offices. Incumbents are responsible for providing direct service to the public. They determine the nature of a visit/call and analyze relevant facts to resolve problems, screen for benefit eligibility, interpret correspondence and explain benefit amounts. Customer Service Representatives interview the public to process Social Security Numbers and Representative payee applications and accountings. They are responsible for timely input of reports of change for people already receiving a Social Security or SSI benefit. They must understand and be able to explain the technical provisions of the Retirement, Survivor, Medicare, Disability and Supplemental Security Income benefits.

Qualifications

QUALIFICATIONS: One year of specialized experience that is directly related to the position to be filled. This experience should equip the candidate with the particular knowledge, skills, and abilities needed to successfully perform the duties of the position. Examples of specialized experience include applying and interpreting laws, rules, regulations and written guidelines; communicating orally in order to provide information, assistance, or instructions to members of the general public; performing administrative processes using a computer to reconcile discrepancies; and writing correspondence in response to inquiries.

SUBSTITUTION OF EDUCATION: Education may be substituted for experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.

For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.

For GS-6:Successful completion of at least one half an academic year of graduate education in a field that is directly related to the position. Examples of a field directly related: a major in Family Studies, Social Work, Business Administration or Public Administration

For GS-7: Successful completion of at least one academic year of graduate education in a field that is direct

Application instructions

Contact email: [email protected]

If interested, send a resume, certificate of non-competitive eligibility, and a short cover letter to [email protected] with the subject line: “Peace Corps Volunteer Employment Consideration”

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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