Customer Service Representative

Social Security Administration (SSA)

About the organization

Social Security jobs offer the opportunity to provide a service to the public, people already receiving Social Security benefits and people seeking benefits for the first time. SSA benefit programs serve young and old, wealthy and poor, your family and the family next door – people from all walks of life.

Duties

A Customer Service Representative provides both in-person and telephone assistance to the public on a wide variety of subjects. Customer Service Representative's analyze and investigate situations to secure facts and reconcile discrepancies. conducting interviews, investigating situations, and resolving issues. These employees make determinations that affect a claimant’s ongoing eligibility for Social Security benefits and analyze claimants’ benefit payment histories.

SSA employees enjoy many great benefits. They include.

* 13 vacation days a year (20 days after 3 years, 26 days after 15 years)

* 13 days paid sick leave each year

* 10 paid Federal holidays

* Health benefits and life insurance (the Government pays a portion of the costs)

* Pension benefits under the Federal Employees Retirement System

* An optional Thrift Savings Plan (similar to 401K), with Government match of employee contributions up to 5 percent of salary

* Alternative Work schedules: Avoid rush hour – vary the time you begin and end your workday

Earn time off. Get credit hours for the extra time you work

* And more!

Qualifications

To qualify, you must be a U.S. citizen by birth or Naturalization, have excellent communication skills & ability to deal with the public, excellent organizational and interpersonal skills, and a degree or related experience.

A Customer Service Representative must complete an intensive training program. This program provides the necessary technical instruction in SSA programs and prepares new employees to interview, furnish information, and provide assistance to the general public and beneficiaries on matters relating to SSA programs and Medicare.

Skills We Look For

* Good written and oral communication skills

* Good people skills

* Skills in independent analysis and problem solving using policies, procedures, laws, and regulations

Salary

Starting $36,543+

Application instructions

Contact email: [email protected]

Please email your resume, NCE, and a short cover letter to Lisa McCrary at [email protected] with the subject line, "Peace Corps Volunteer-SSA Employment Consideration."

Note: This is an invitation to submit a resume only if you have existing noncompetitive eligibility, and is not a guarantee of employment.

For more information about the Social Security Administration and benefits for this position, please visit: http://www.ssa.gov/careers.

Before responding to this announcement, please review the Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of all positions posted to this jobs board. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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