Customer Service Representative

Social Security Administration

About the organization

The majority of positions at Social Security involve working directly with the public, with multiple positions located throughout the country. Our Public Contact Representatives receive extensive training and mentoring in Social Security programs and state laws. They also speak with beneficiaries about their rights under Social Security laws, gather facts and evidence to establish eligibility for benefits, determine benefit amounts to individuals, and use technology to access and update claims information.

Duties

Once selected for the Customer Service Representative (CSR) position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller's question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs

Qualifications

Contact Representative
If you are using experience to qualify, you must have one year of specialized experience equivalent to the next lower grade level in the Federal service. Specialized experience is:
For the GS-5: Specialized experience is experience providing straightforward factual information which involves basic interpretation and application of policies and guidelines related to a complex technical or regulatory program.
For the GS-6: Specialized experience is experience in the application and interpretation of complex technical or regulatory laws, rules, regulations, or written guidelines and explaining these requirements to a variety of individuals.
For the GS-7: Specialized experience is experience interpreting, applying and explaining complex laws, regulations, and written guidelines (e.g., Federal, State or County laws or private sector equivalent); in order to resolve problems and provide advice/guidance about program policies, benefits or entitlements.
Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
SUBSTITUTION OF EDUCATION: Substitution of education for specialized experience can be made at the GS-5 grade level. If you are qualifying for this position based on completed education at an accredited college or university, you must provide a copy of your official or unofficial college transcripts or other proof of education.

Salary

$38250-$52472 Depending on Experience and Qualifications

Application instructions

Contact email: [email protected]

Please send resume and proof of NCE to the email address above

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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