Customer Experience Specialist

Brigit

About the organization

Brigit's mission is to improve the lives of the under-served by breaking the vicious cycle of overdraft fees and predatory loans. As a mission-driven company, we want to create a legacy of building simple, fast, data-driven products that break the debt cycle and empower people to take back their financial freedom. We are currently looking for more like-minded and goal-driven people to join our team! More specifically, vigorous problem solvers that are hungry to learn, thrive in a collaborative work environment, and grow with a company and product that is scaling at a very exciting pace.

We are hiring multiple positions! Please check out our full list of jobs here

https://angel.co/jobs#find/f!%7B%22locations%22%3A%5B%222071-New%20York%2C%20United%20States%22%5D%2C%22types%22%3A%5B%22full-time%22%5D%2C%22keywords%22%3A%5B%22brigit%22%5D%7D

Duties

We are looking for a friendly, compassionate and tech-savvy professional to help support and onboard our rapidly growing customer base.

You’ll be the voice of Brigit, working to help hardworking Americas. We are in the process of expanding and looking to hire key members of our customer success team, especially those who can give feedback from their experience connecting with our members to other parts of the company, be in marketing, product, and engineering.

Your work will have a significant impact on the company's bottom line while improving the lives of our users in an immediate and tangible way.

Qualifications

You have 1 year of experience in customer support, ideally at a consumer mobile product and/or a financial services company
* Familiarity with ZenDesk
* Must be comfortable with a high volume of customer inquires via email
* Must be comfortable in a fast-paced work environment
* You have worked with customers before and you thrive on empathy and problem-solving
* You communicate clearly and resolve difficult problems creatively and easily
* You keep tabs on user feedback and provide meaningful recommendations to product and engineering teams to improve the product experience
* You are excited about building processes from scratch and optimizing them as we are learning how to best support our customer base

Application instructions

Contact email: [email protected]

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