Customer Education Manager

Miro

About the organization

Miro is a collaborative online whiteboard platform designed for remote and distributed teams. While many of our clients include recognized corporate brands, we are proud to offer our platform for free to educators and at a discounted rate for nonprofit organizations.

Miro is headquartered in Perm, Russia, with major hubs in Amsterdam, Austin, Los Angeles, and San Francisco.

Duties

Research, design, develop and update videos, articles, diagrams, and guides to help users accomplish their goals using Miro

Report on and communicate the results of educational content to cross-functional stakeholders

Partner with cross-functional teams to align on adoption strategies and drive business outcomes

Become a Miro product expert

Contribute to the administration of a learning management system

Work with our global team to produce a world-class customer experience

Qualifications

Even if you don't meet all of the requirements below, please apply!

2-4 years of combined experience building engaging educational content in a variety of modalities in consultation with your stakeholders

At least 2 years of experience creating educational content in the software industry

Strong grasp of adult pedagogical principles

Experience with video editing software like Camtasia

Passion about building a Customer Education function from scratch

Adaptability to work in an ever-changing startup environment

Knowledge in agile, product management, and design methodologies is preferred

Application instructions

Contact email: [email protected]

Before responding to this announcement, please review the Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of all positions posted to this jobs board. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


Does this sound like the position for you?

Apply to job