Office of Resolution Management, Veterans Administration

About the organization

ORM promotes a healthy working environment through prevention, resolution, and processing of workplace disputes, including complaints of discrimination. We foster prevention by ensuring that managers and staff are educated on the elements of a healthy working environment. ORM has resolution experts who promote and deliver alternative dispute resolution techniques for all workplace disputes, including alleged equal employment opportunity (EEO) discrimination. In cases where resolution can't be reached informally, ORM processes complaints of EEO discrimination in a timely and proficient manner.

The Office of Resolution Management (ORM) is VA's liaison with the Department of Justice for external complaints* filed against VA under Title VI of the Civil Rights Act of 1964 and other similar statutes, such as Title IX of the Education Amendments of 1972, Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, and various Presidential Executive Orders.Title VI prohibits discrimination on the bases of race, color, or national origin in programs and activities receiving Federal financial assistance.

Join the ORM team!


Serves as an Equal Opportunity Counselor for the U.S. Department of Veteran Affairs Office of Resolution Management (ORM). Serves as an impartial third party working with parties to resolve allegations of discrimination. Conducts an assessment of facts based on the description of events to determine the best approach to facilitate resolution. Assists parties in resolving work-related problems by utilizing a variety of Alternative Dispute Resolution (ADR) techniques. Reviews pertinent records and conducts face-to-face or telephonic interviews of individuals determined to have relevant information. Identifies and determines appropriate relevant questions of all parties to properly identify the personnel action, claims violation for Title VII, basis and time frames for each occurrence. Monitors time frames and makes sure all informal efforts are completed within the established time frames. Assist parties with structuring a settlement agreement and assuring applicable language and/or requirements are contained in the body of the settlement agreement. Develops a record in accordance to Equal Employment Opportunity Commission (EEOC) regulatory and procedural requirements. Prepares a comprehensive and detailed report of efforts to resolve the complaint (counselors report); and prepares other special reports as needed or assigned. Utilizes ORM's electronic record to input all data relevant to the counseling episode. Conducts a final interview with the AP and advises of the right to file a formal EEO complaint and issues "Notices of Right to File a Discrimination Complaint. Provides consultation to customers regarding the use of ADR as an alternative to formal proceeding to address workplace disputes.


Minimum BA or BS degree from accredited college. Political Science, social worker, paralegal and/or legal background preferred. Experience in Investigations, Equal Employment Opportunity (EEO) or Alternative Dispute Resolution (ADR) practices, a plus.

Application instructions

Contact email: [email protected]

Additional Application Materials: Resume, Unofficial Transcript, and Special Hiring Documents, if appropriate.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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