Contact Representative (Customer Service Representative)

Social Security Administration

About the organization

The Social Security Administration delivers Social Security services that meet the changing needs of the public, assigns Social Security numbers to U.S. citizens, maintains earnings records for workers under their Social Security numbers and administers the Supplemental Security Income program for the aged, blind and disabled.

Duties

Do you have a desire to:
--Help SSA manage its Social Security programs?
--Analyze and solve problems?
--Help and advise millions of retired and disabled individuals?
--Work on a team to make a difference in people's lives and your own?
Join SSA, one of the Best Places to Work in the Federal Government!
Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. This involves receiving incoming calls through SSA's National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.
NOTE: This position is being filled on a full-time, permanent basis. Additional selections may be made within six months from the closing date of this announcement.
This is a career-ladder position leading to the GS-8 grade level.

Qualifications

All qualification requirements must be met by the closing date of the announcement.
If you are using experience to qualify, you must have:
GS-5: 52 weeks of full-time specialized experience equivalent to the GS-4 level in the Federal Service performing all or most of the following tasks: 1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; 2) Answering questions from members of the public or their representatives to obtain or provide information; 3) Using a computer to reconcile discrepancies or entering data; and 4) responding to written inquiries and drafting a variety of other written products.
GS-6: 52 weeks of full-time specialized experience equivalent to the GS-5 level in the Federal Service performing all or most of the following tasks: 1) Researching and analyzing various regulatory sources in order to apply legal requirements; 2) Explaining rights, benefits, privileges, or obligations under a body of law to large volumes of people from different socioeconomic backgrounds; 3) Using a computer to reconcile discrepancies and enter data into databases; and 4) responding to technical inquiries concerning program requirements, supporting documentation, payment issues, etc.

Salary

$38,250 to $61,589 per year

Application instructions

Contact email: [email protected]

Please submit your resume and any supporting documents directly to our recruitment email box. Once qualified, we will contact you to arrange an interview.

You will be required to prove your identity which consists of your Social Security number once you are contact to schedule an interview.

Important Note: Your resume must indicate the specific number of hours worked per week for each position you have held. You should not use a range of hours (i.e., 20-30) to indicate the number of hours worked per week. Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience. AND you resume must indicate both a beginning and ending date for each position you've held. Your beginning and ending dates must include at least a month and year.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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