Community Outreach Liaison, Workforce Development and Refugee Services Program
About the organization
Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
Community Outreach Liaison Does:
The person filling this position is expected, under general supervision to act as a marketer and ambassador of CAMBA’s services in the community with the goal of client recruitment, and to assist clients to successfully engage in and navigate program services. Assist clients in eliminating barriers to participation, advising, coaching and persuading them of the features and advantages of CAMBA’s refugee and asylee programs, and training and job placement services, making appropriate referrals to services and assisting clients to navigate and engage with those services, with the goal of job placement and a view toward job retention; including the following:
• Coordinate any and all outreach and client recruitment activities including in person and on-line, via social media and other media.
• Develop and Implement a marketing plan and monthly outreach calendar. Develop new materials and methods of outreach in response to changing program and client needs.
• Conduct outreach to potential clients, influencers and trusted messengers including but not limited to: community members, community based organizations, city agencies, elected officials, religious organizations, legal organizations, and CAMBA in-house programs.
• Design presentations for community providers, local offices of government agencies, etc. to ensure their awareness of our programs and services.
• Conduct appropriate and timely follow-up with contacts and all potential clients.
• Recommend and implement strategies to persuade clients to participate to the fullest extent in their education/employment placement and retention goals and process.
• Conduct initial intake and assessment of clients and/or clients’ families’ situations and needs, including skill levels, prior work experience, employability, interests, aptitudes, support services needs, family and medical history, and individual development needs.
• Monitor clients’ progress toward their goals and prepare and maintain accurate, complete narrative documentation of client progress, at each point of contact, including program participation, referrals to and engagement in services, interviews and employer feedback, and progress, placement and retention data for weekly/monthly/quarterly/annual reports, in computerized client and employer tracking systems.
• Advise clients regarding realistic career/employment goals and the education/training necessary to attain them. Work with clients to develop realistic educational/employment goals leading to self-sufficiency.
• Facilitate clients’ development of such skills as problem-solving, decision-making, etc.
• Develop strategies with clients regarding how to break through barriers to their goals, overcoming resistance to change, and how to advocate for themselves.
• Work collaboratively with a team of instructors and job developers with the common goal of successfully advancing participants to employment
• Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.
• Ability and enthusiasm to initiate contact and engage with the community to market the program through in person and remote meetings, social media and online platforms, with the goal of successfully recruiting and retaining clients.
• Digital fluency and demonstrated experience with outreach through social media.
• Ability to adapt approach to meet the varied needs of job seekers and community partners, including in person meetings and the use of Zoom and other online platforms and resources on camera, to accommodate providing services remotely.
• Ability to multi-task and to work a flexible or alternative workweek schedule if needed, based upon program needs.
• Demonstrated ability to work with refugees, asylees, immigrants, young adults, and low income populations is a plus.
• Bilingual preferred (French, Russian, Arabic, Mandarin, Fulani and/or Tibetan preferred).
• Client-focused, culturally competent, high energy, empathetic, flexible and hard-working a must.
Contact email: [email protected]
HOW TO APPLY
To apply, email your resume and cover letter to: [email protected]
Specify the title(s) of the position(s) for which you are applying on the email subject line. If your resume appears to be suited to a current job opening, a program representative will contact you.
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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