Client Technology Associate, Managed Organizations
About the organization
Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation.
Client Technology Associate, Managed Organizations (Washington, DC; Durham, NC; Chicago, IL; San Francisco, CA)
Arabella Advisors is seeking a Client Technology Associate to provide general and internal support to our helpdesk operations across our supported nonprofit groups. This role offers a unique client facing opportunity to be part of the Managed Organizations Technology Team (MOTT) with a distinct scope of work and plenty of opportunities to learn and grow. MOTT is collegial and collaborative, and we strive to find joy in our work and our connection with each other. Unique opportunities include client-facing work, mentorship from seasoned MOTT members, and building a deep knowledge of client-facing technology systems.
Provide direct support to fiscally sponsored and incubated projects, including but not limited to:
Supporting grants and contract management processes
Maintaining project data in various technology systems
Tracking, coding, and preparing incoming donations and outgoing payments
Gathering documentation and managing data entry for new project staff
Support technology procurement and online fundraising research processes for both internal users and clients
To be successful in this role you’ll need:
Minimum two years of work experience preferred (internships and work experience combined); experience in a systems role is a plus but not required
Impeccable interpersonal and client relationship/customer service skills
Strong written and oral communication skills
Ability to anticipate clients’ needs and raise them to manager and proactively provide materials needed
Ability to lead portions of client meetings, with oversight and support
Ability to proactively problem-solve in a fast-paced environment
Ability to manage up and prioritize tasks when handling competing demands, project work, and deliverables
High level of computer proficiency, including Microsoft Office (Word, Excel, PowerPoint), database programs and web-based communications tools
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job.
Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know.
We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process.
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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