Client Technology Associate, Managed Organizations

Arabella Advisors

About the organization

Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation.

Duties

Provide direct support to fiscally sponsored and incubated projects, including but not limited to:
Supporting grants and contract management processes
Maintaining project data in various technology systems
Tracking, coding, and preparing incoming donations and outgoing payments
Gathering documentation and managing data entry for new project staff
Support technology procurement and online fundraising research processes for both internal users and clients
Support ongoing enhancements through internal testing Payment Portal support and administration; serve as the first level response to internal and external payment portal inquiries
Be the voice of the customer by diagnosing, analyzing, and troubleshooting advanced technology issues that are assigned through the Zendesk online ticketing system; escalate and highlight client service priorities to important stakeholders, providing a high-level overview of impact to services and clients
Contribute to technology knowledge management across the Managed Organizations team, which includes building out FAQ/guidance resources for existing and new processes
Support strong collaboration across MOTT, and with the broader Arabella technology team

Qualifications

To be successful in this role you’ll need:
Minimum two years of work experience preferred (internships and work experience combined); experience in a systems role is a plus but not required
Impeccable interpersonal and client relationship/customer service skills
Strong written and oral communication skills
Ability to anticipate clients’ needs and raise them to manager and proactively provide materials needed
Ability to lead portions of client meetings, with oversight and support
Ability to proactively problem-solve in a fast-paced environment
Ability to manage up and prioritize tasks when handling competing demands, project work, and deliverables
High level of computer proficiency, including Microsoft Office (Word, Excel, PowerPoint), database programs and web-based communications tools

Application instructions

Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job.

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