Client Success Manager

Included Health

About the organization

Finding a good healthcare provider is hard. Finding one when you’re LGBTQ+ is even harder. Too often, our health depends on our ability to self-advocate. To read between the lines of lengthy benefits documents, or uncomfortably ask our employer about policies for LGBTQ+ family planning or gender affirming care coverage, or even navigate being an employee out at work when we’d really rather not jump over one more hurdle. It’s a system that wasn’t designed to care for our bodies and our lives. Finding culturally competent, affirming providers and navigating the healthcare system isn’t impossible. But it is exhausting. That’s why we founded Included Health.

At Included Health, we are an inclusive team of entrepreneurs and innovators who understand the pain, frustration, and embarrassment associated with navigating the healthcare system as an LGBTQ+ individual or someone who has experienced healthcare inequality. It’s an honor to serve our growing membership base and we’re thrilled!

Duties

What You’ll Do:

Work directly with the CEO as one of the early members of our customer-facing team to be an Included Health ambassador and build lasting relationships with key accounts

Develop and execute on a strategy to facilitate smooth customer transitions from Sales, to implementation, to on-going account management

Monitor performance and deliver quantifiable & qualitative insights to clients — prove Included Health’s impact via reporting, regular meetings, and quarterly business reviews

Accountable for client contract renewals

Cultivate a deep understanding of our employer clients and the LGBTQ+ communities that form within them

Develop strong relationships with existing and future clients, including Diversity & Inclusion and Employer Resource Groups

Be the voice of the customer with internal teams and work closely with product, marketing, and sales to help create and sell a service that can deliver member experience at scale

Attend conferences and events

Qualifications

Who We Are Looking For:

4+ years of experience in a high growth, customer centric business environment

Proven track record in enterprise-level customer success / account management, preferably in the digital health or employer benefits space

An understanding of the LGBTQ+ community landscape

Ability to own a complex area of a business, balancing ambitious vision with pragmatism, defining a multi-year business development strategy and consistently delivering against OKRs

Outstanding communication and collaboration skills: ability to establish common ground with empathy and candor, manage conflicting points of view, and articulate the rationale behind decisions

A strong desire and drive to operate in an ever-changing environment, to get your hands dirty, and build a product that will change the lives of millions!

Application instructions

Contact email: [email protected]

Who You Are:

We are seeking a Client Success Manager to be the primary account manager and point of contact for Included Health’s employer clients. You will work directly with the CEO to onboard, manage, and grow Included Health’s growing portfolio of employer customers. You love building long-term relationships with business partners of all sizes, including local communities, PRIDE groups, and national employers. You will be passionate about our mission, an inspiring leader and communicator, a self-starter with a bias for action, and committed to building not only Included Health’s revenue muscle, but also our organization.

Unfortunately, we are not able to sponsor work visas at this time, so candidates must be legally authorized to work in the US on a full-time basis.

We cherish and celebrate diversity at Included Health. It’s what we do, who we are, and why we are building this organization. We are an equal opportunity employer.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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