Client Preparedness Coordinator

SBP

About the organization

SBP shrinks the time between disaster and recovery.

We can't prevent natural disasters, but we can prevent some of the suffering they cause. By increasing resilience before disasters occur and streamlining the post-disaster recovery process, we're able to fortify people against unnecessary stress and trauma.

Started in the aftermath of Hurricane Katrina, we are currently supporting recovery in eight disaster-affected communities. With our construction system enhanced and optimized through an ongoing partnership with Toyota, which helped implement lean manufacturing processes, SBP rebuilds homes far below market rate and carries out construction projects with much lower subsidies than traditional affordable housing models.

Learn more at sbpusa.org

Duties

-Deliver preparedness and disaster resilience trainings and execute community-wide engagement events at assigned Operating Sites.
-Conduct outreach activities with the goal of developing partnerships to collaborate on preparedness and readiness initiatives and expand reach throughout the local community.
-Accurately document and track records, including resource distribution, attendance/participation at engagements, post-engagement feedback, and outreach and partnership development with strong attention to detail through the use of software such as Canva, Google Sheets, Salesforce, and Form Assembly.
-Work with Volunteer Coordinators to engage with previous volunteers and groups by regularly communicating about upcoming preparedness trainings and events.
-Customize preparedness materials to be specific with local information and resources.
-Distribute disaster preparedness resources to current and past SBP clients.
-Assist current and past SBP clients with the creation of preparedness plans and linking them with additional external resources as needed.
-Collaborate with Client Service Coordinators to embed preparedness information into the client service process and provide support and tracking of engagement by meeting regularly to discuss progress.
-Meet regularly with the Prepare Team Supervisor to discuss goals, priorities, professional development, and any other issues and be open to regular coaching and feedback.

Qualifications

-Must be fully vaccinated against COVID-19 in accordance with CDC guidelines and recommendations and able to provide documentation of vaccination status prior to engaging in SBP's AmeriCorps Program.
-Be at least 17 years of age or older.
-Have a high school diploma or its equivalent
-Be a citizen, national, or lawful permanent resident alien of the United States
-Satisfy the National Service Criminal History Check eligibility criteria pursuant to 45 CFR 2540.202.
-Strong interpersonal skills, including active listening.
-Ability to maintain a calm, professional demeanor in challenging situations, including client crises.
-Ability to clearly communicate needs and expectations to people of various backgrounds.
-Demonstrated problem-solving skills.

Salary

2100

Application instructions

Contact email: [email protected]

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Equal Opportunity Employment

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