Claims Specialists

Social Security Administration

About the organization

We are one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations.

The U.S. Social Security Administration (SSA) announces an open call for resumes from RPCVs and transitioning Peace Corps staff with noncompetitive eligibility (NCE). This is not a guarantee of employment.

SSA is seeking job applicants with exceptional customer service skills for a Claims Specialist(CS) positions in Glendale, CA.

Duties

• Provides direct service to the public.
• Conducts interviews and adjudicate customer’s claims for retirement, survivors and disability benefits.
• Works with beneficiaries to establish continuing eligibility for payment.
• Provides assistance with administrative appeals.
• Authorizes payment.
• Offers referral services.
• Identifies and investigates potential program abuse.

Visit our public contact career website at https://www.ssa.gov/careers/ for more information.

This is a career ladder position with promotion potential to the GS-11 level. Initial selections are normally made at the GS-5 or GS-7 level.

Qualifications

We are looking for U.S. Citizens who are quick learners with good written and oral communication skills, strong customer service skills, and the ability to handle a fast-paced, high-pressure environment.

For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.

For GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement in a related field.

For GS-5, three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.

For GS-7, one year of specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position.

Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.

Salary

$36,317 to $55027 per year

Application instructions

Contact email: [email protected]

Please submit your resume, unofficial transcripts and description of service (DOS) letter via email.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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