Claims Specialist (Social Insurance Specialist)
Social Security Administration
About the organization
SSA is seeking job applicants with exceptional customer service skills for a Claims Specialist (CS) position in the (location). The CS position is an entry level position for SSA’s field offices. Incumbents are responsible for providing direct service to the public. They conduct interviews and adjudicate customer’s claims for retirement, survivors and disability benefits. Claims Specialists work with beneficiaries to establish continuing eligibility for payment, provide assistance with administrative appeals, authorize payment, offer referral services, and identify and investigate potential program abuse. This is a career ladder position with promotion potential to the GS-11 level. Initial selections are normally made at the GS-5 or GS-7 level.
As a Claims Specialist with SSA, you will contribute to the Agency's mission through direct and personal service to the public. Claims Specialists interview applicants for benefits, determine a claimant’s initial eligibility for Social Security benefits, and analyze any evidence that will help make that determination. These employees obtain, clarify, and verify data used to analyze claims and make benefit decisions.
For GS-5, three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing. For GS-7, one year of specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.
SUBSTITUTION OF EDUCATION: Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.
For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.
For GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement.
Competitive salaries (GS-5= $39,873; GS-7=$49,390; GS-9=$60,415; GS-11=$73,096); locality pay and cost of living increases; promotion opportunities and career development; retirement plan, health coverage; eye exams and corrective lenses; life insurance;
Contact email: [email protected]
Email your detailed resume to [email protected]
If selected for an interview, please be prepared to provide the following:
- Transcripts or other proof of qualifying education (if applicable); and
- Non-Competitive Eligibility (NCE) letter certifying completion of the volunteer service.
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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