Claims Specialist or Customer Service Representative

Social Security Administration

About the organization

The Social Security Administration is one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations.

Our mission is to “Deliver Social Security Services that meet the changing needs of the public”. The Social Security Administration (SSA) administers the following federal benefits programs: retirement, survivors, disability, Medicare, and supplemental security income benefits. This is a public contact agency that takes great pride in providing world-class customer service to a broad spectrum of people. If you enjoy helping others in a challenging and ever changing environment this is a great agency to be a part of!

Duties

Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, Medicare, and supplemental security income benefits. The ability to deal with the public in a fast-paced customer service setting. Work experience in customer service is beneficial.

A Customer Service Representative provides both in-person and telephone assistance to the public on a wide variety of subjects. Customer Service Reps analyze and investigate situations to secure facts and reconcile discrepancies. The cases are often complex and complicated by frequent changes in the law. Detail oriented individuals with strong communication skills enjoy the Service Representative position.

Qualifications

To qualify for the Claims Specialist position:

GS-5: Three years of general experience that demonstrates the ability to 1) analyze problems, identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; 3) communicate effectively orally and in writing; and using online technology and automation tools. Examples of qualifying experience include analyzing, explaining, applying or interpreting laws, rules, regulation or policies.

GS-7: Fifty-two weeks of specialized experience in 1) assisting individuals in establishing their entitlement to receive benefits; 2) adjudicating, authorizing or reconsidering claims; 3) representing benefit programs before the general public; 4) evaluating benefit program operations to assess the integrity and quality; or 5) interpreting benefit program requirements and formulating policies, procedures and guidelines.

To qualify for the Customer Service Representative position, you must be a U.S. citizen by birth or
Naturalization, have excellent communication skills & ability to deal with the public, excellent organizational and interpersonal skills, and a degree or related experience.

Application instructions

Contact email: [email protected]

Please submit the following via e-mail to [email protected]

The subject line should be titled, “Peace Corp Employment Consideration”:

* Resume

* Cover letter

* NCE certification. This position is available to applicants with active non-competitive eligibility (NCE) status. NCE is a special federal hiring status applicable for certain federal jobs. For more information on NCE, visit http://www.peacecorps.gov/ncewww.peacecorps.gov/nce

*College transcript (official or unofficial)

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Equal Opportunity Employment

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