Claims Specialist (multiple positions)

Social Security Administration

About the organization

The Social Security Administration is one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations.

Our mission is to “Deliver Social Security Services that meet the changing needs of the public”. The Social Security Administration (SSA) administers the following federal benefits programs: retirement, survivors, disability, Medicare, and supplemental security income benefits. This is a public contact agency that takes great pride in providing world-class customer service to a broad spectrum of people. If you enjoy helping others in a challenging and ever changing environment this is a great agency to be a part of!

Social Security is known for its family-friendly work culture. We offer generous benefits and leave policies, flexible schedules, and many special programs to support employees .

Duties

Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, Medicare, and supplemental security income benefits. The ability to deal with the public in a fast-paced customer service setting. Work experience in customer service is beneficial.

• Provides direct service to the general public addressing all facets of the SSA benefit programs
• Conducts face-to-face and telephone interviews with the public to determine eligibility and continuing eligibility for benefits
• Provides assistance with all areas of administrative appeals
• Makes payment or denial decisions based on the evidence submitted
• Offers a variety of referral services
• Identifies and investigates allegations of potential fraud and abuse.
• Use state of-the-art technology to access and update claims information

For more information about this public contact position, see video at:
https://www.ssa.gov/careers/

Entry into these positions is at the GS-5 or GS-7 level with advancement opportunity to the GS-11 level within two years. Further career development includes, but is not limited to, technical expert and management positions.

Qualifications

Candidate is within 1 year of completion of Peace Corps Service

Entry into these positions is at the GS-5 or GS-7 level with advancement opportunity to the GS-11 level within two years. Further career development includes, but is not limited to, technical expert and management positions

Resume and education will be reviewed to determine starting GS level.

Desired skills: written and oral communication, interpersonal, analytical, problem solving, decisiveness and ability to function in a fast paced environment.

Salary

starting between $38,993.00 - $48,301.00 then advancing within 2 years up to $71,484.00

Application instructions

Contact email: [email protected]

Please submit the following via e-mail to: [email protected]

The subject line should be titled, “Peace Corp Employment Consideration”:
• Resume
• Cover letter
• NCE certification. This position is available to applicants with active non-competitive eligibility (NCE) status. NCE is a special federal hiring status applicable for certain federal jobs. For more information on NCE, visit http://www.peacecorps.gov/ncewww.peacecorps.gov/nce

*College transcript (official or unofficial)

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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