Claims Specialist (CS)

Social Security Administration (SSA)

About the organization

The Social Security Administration is one of the largest independent agencies in government with over 60,000 employees, and more than 1,400 field offices and service centers throughout the country. Our mission is to “Deliver Social Security Services that meet the changing needs of the public.”

SSA administers these federal benefits programs: retirement, survivors, disability, Medicare, and supplemental security income benefits. We take great pride in providing world-class customer service to a broad spectrum of people. If you enjoy helping others this is a great agency to be a part of!

We offer generous benefits and leave policies, flexible schedules, and many special programs to support employees who need help when faced with life’s changes and challenges. We promote and value a healthy balance between job responsibilities and family life for all employees. You will be eligible to participate in a retirement program, thrift savings plan, health benefits, and life insurance.

Duties

The Claims Specialist is an entry level position for SSA’s field offices. A Claims Specialist contributes to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.

Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.

Please visit us online for more information about career opportunities with the Social Security Administration at https://www.ssa.gov/careers/ . For more information about this public contact position, watch the video at: https://www.ssa.gov/careers/careersPublicContact.html .

Qualifications

Applicants must possess either a bachelor's degree or higher, or specialized experience that is directly related to the position to be filled. This experience should equip the candidate with the particular knowledge, skills, and abilities needed to successfully perform the duties of the position.

GS-5: Three years of general experience equivalent to the next lower grade level in the federal service that demonstrates the ability to 1) analyze problems, identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; 3) communicate effectively orally and in writing; and 4) use online technology and automation tools. Examples of qualifying experience include analyzing, explaining, applying or interpreting laws, rules, regulation or policies.

GS-7: Fifty-two weeks of specialized experience at the GS-5 grade level or equivalent in the federal service 1) assisting individuals in establishing their entitlement to receive benefits; 2) adjudicating, authorizing or reconsidering claims; 3) explaining benefit entitlements or requirements to the general public; 4) evaluating benefit program operations to assess the integrity and quality; or 5) interpreting benefit program requirements to formulate policies, procedures or guidelines.

Salary

The Claims Specialist is a career-ladder position that normally starts at the GS-5 ($38,586) or GS-7 ($47,797) grade levels, and leading to the GS-11 ($70,737) grade level within 2-3 years with adequate performance.

Application instructions

Contact email: [email protected]

The Social Security Administration announces an open call for resumes from RPCVs and transitioning Peace Corps staff with noncompetitive eligibility (NCE). This is not a guarantee of employment.

Please submit the following via e-mail to the address above. The subject line should be titled, “Peace Corp Employment Consideration/CS”.

• Cover letter

• Resume - Note: It must indicate the specific number of hours worked per week for each position you have held. You should not use a range of hours (i.e., 20-30) to indicate the number of hours worked per week. Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience. Your resume must indicate both a beginning and ending date for each position you have held. Your beginning and ending dates must include at least a month and year.

• Official or unofficial college transcript, if available

• NCE certification

Before responding to this announcement, please review the Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of all positions posted to this jobs board. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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