Claims Specialist, Boston, MA Workload Support Unit

Social Security Administration, Boston, MA Workload Support Unit

About the organization

The Social Security Administration is committed to helping maintain the basic well-being and protection of the people we serve. We pay benefits to about 64 million people including retirees, children, widows, and widowers. From birth, to marriage, and into retirement, we are there to provide support throughout life's journey. Our employees are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of everyone's information.


The majority of positions at Social Security involve working directly with the public. Our Claims Specialists receive extensive training and mentoring in Social Security programs and state laws. Claims Specialists speak with beneficiaries about their rights under Social Security laws; gather facts and evidence to establish eligibility for benefits; make critical decisions to determine benefit amounts to individuals; and use state-of-the-art technology to access and update claims information. Claims Specialists interview applicants for benefits, determine a claimant's initial eligibility for Social Security benefits, and analyze any evidence that will help make that determination. These employees obtain, clarify, and verify data used to analyze claims and make benefit decisions. Claims Specialists assist the public by answering a wide variety of questions, conducting interviews, investigating situations, and resolving issues. These employees make determinations that affect a claimant's ongoing eligibility for Social Security benefits and analyze claimants' benefit payment histories. This position is a developmental position leading to the full level of GS-11 when job performance is successful. Duties are gradually broadened so the incumbent is expected to perform all the duties of the full performance level.


Minimum: Four years of full time related experience.
Preferred: Bachelor's degree.
Note: Education and related experience may be combined to meet minimum qualifications.
Skills We Look For
•Good written and oral communication skills
•Good people skills
•Skills in independent analysis and problem solving using policies, procedures, laws, and regulations

Application instructions

Contact email: [email protected]

Please email your resume and cover letter to Brian Cronin; [email protected]

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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