Social Security Administration
About the organization
Social Security has provided financial protection for our nation's people for over 80 years. Chances are, you either receive Social Security benefits or know someone who does. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history. We are one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations. We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of your information — helping you secure today and tomorrow.
The U.S. Social Security Administration (SSA) in Burbank, CA announces an open call for resumes from RPCVs and transitioning Peace Corps staff with noncompetitive eligibility (NCE). This is not a guarantee of employment. SSA is seeking job applicants with exceptional customer service skills for a Claims Specialist (CS) position in the Burbank District Office.
The majority of positions at Social Security involve working directly with the public. Our Claims Specialists receive extensive training and mentoring in Social Security programs and state laws. Claims Specialists speak with beneficiaries about their rights under Social Security laws; gather facts and evidence to establish eligibility for benefits; make critical decisions to determine benefit amounts to individuals; and use state-of-the-art technology to access and update claims information. Claims Specialists interview applicants for benefits, determine a claimant's initial eligibility for Social Security benefits, and analyze any evidence that will help make that determination.
These employees obtain, clarify, and verify data used to analyze claims and make benefit decisions. Claims Specialists assist the public by answering a wide variety of questions, conducting interviews, investigating situations, and resolving issues. These employees make determinations that affect a claimant's ongoing eligibility for Social Security benefits and analyze claimants' benefit payment histories.
For GS-5: Three years' general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.
For GS-7: One year's specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.
SUBSTITUTION OF EDUCATION: Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.
For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.
For GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement in a related field.
Starting salary is $37,793 for GS-5 and $46,815 for GS-7 with a Career Ladder Plan up to a GS-11.
Contact email: [email protected]
Please email your current resume, college transcripts and proof of Peace Corps Service/Non Competitive Eligibility (NCE) to the contact email.
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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