Social Security Administration
About the organization
Social Security Administration is one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations.
Our mission is to “Deliver Social Security Services that meet the changing needs of the public”. The Social Security Administration (SSA) administers the following federal benefits programs: retirement, survivors, disability, Medicare, and supplemental security income benefits.
This is a public contact agency that takes great pride in providing world-class customer service to a broad spectrum of people. If you enjoy helping others in a challenging and ever changing environment this is a great agency to be a part of.
Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, Medicare, and supplemental security income benefits.
The ability to deal with the public in a fast-paced customer service setting. Work experience in customer service is beneficial.
Provides direct service to the general public addressing all facets of the SSA benefit programs
Conducts face-to-face and telephone interviews with the public to determine eligibility and continuing eligibility for benefits
Provides assistance with all areas of administrative appeals
Makes payment or denial decisions based on the evidence submitted
Offers a variety of referral services
Identifies and investigates allegations of potential fraud and abuse.
Use state of-the-art technology to access and update claims information
For more information about this public contact position, see video at: https://www.ssa.gov/careers/careersPublicContact.html
Entry level is normally made at the GS-5 or GS-7 level dependent upon individual qualifications.
For GS-5, three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.
For GS-7, one year of specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.
Substitution of Education:
For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.
For GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement in a related field.
GS-5 $37,583; GS-7 $46,554
Contact email: [email protected]
Please submit the following via e-mail to [email protected]
The subject line should be titled, “Peace Corp Employment Consideration”:
- Cover letter
- NCE certification
- College transcript (unofficial)
Note: This is an invitation to submit a resume only if you have existing noncompetitive eligibility, and is not a guarantee of employment.
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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