Claims Specialist

Social Security Administration

About the organization

The United States Social Security Administration is an independent agency of the U.S. federal government that administers Social Security, a social insurance program consisting of retirement, disability, and survivors' benefits.


Conducts inquiries and/or interviews to obtain, clarify, and verify information about individual applicants' initial and continuing eligibility for programs administered by SSA.

Examines evidence to evaluate its validity and acceptability in establishing entitlement to benefits.

Assists applicants in securing evidence, electronically records the evidence required, and when applicable, prepares and records special determinations of fact.

Authorizes and adjudicates entitlements to programs administered by the agency.


Skill to communicate effectively orally, electronically, and in writing with a diverse population representing varied cultures, races, ethnicities, education, socioeconomic backgrounds and values.

Ability to conduct business in a professional and courteous manner with both the public and coworkers.

Ability to interpret and apply complex laws and regulations.

Ability to analyze, locate, and research policy, procedures, documents, records, and systems capabilities efficiently and effectively to make claims decisions, to insure proper referral of documents, and to respond to inquiries.

Skill in adapting to changes in policies, procedures, technology, and priorities to maintain balanced workloads and to shift from one workload to another.

Skill in using the web, commercial software, computers, electronic storage and retrieval, input methods and electronic case processing to handle assigned workloads expeditiously.

Application instructions

Contact email: [email protected]

Official college transcript
Non competitive letter

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Equal Opportunity Employment

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