Claims Specialist

Social Security Administration

About the organization

Social Security has provided financial protection for our nation's people for over 80 years. Chances are, you either receive Social Security benefits or know someone who does. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history. We are one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country, as well as regional and headquarters locations. We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of your information — helping you secure today and tomorrow. For more about Social Security visit www.socialsecurity.gov

Duties

As a Claims Representative with SSA, you will contribute to the Agency's mission through direct and personal service to the public.

You will interact with the public in person, by phone, and by the internet in a fast-paced environment. You will determine the nature of a visit/call and analyze relevant facts to resolve problems, screen for benefit eligibility, interpret correspondence and explain benefit amounts.This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using technology to access and update information about claims.

Claims Specialists must successfully complete a four-month training program.

Qualifications

We are looking for U.S. Citizens who are quick learners with good written and oral communication skills, strong customer service skills, and the ability to handle a fast-paced, high-pressure environment.

Applicants must possess either a bachelor's degree or higher, or specialized experience that is directly related to the position to be filled. This experience should equip the candidate with the particular knowledge, skills, and abilities needed to successfully perform the duties of the position.

GS-5: Three years of general experience equivalent to the next lower grade level in the federal service that demonstrates the ability to 1) analyze problems, identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; 3) communicate effectively orally and in writing; and 4) use online technology and automation tools. Examples of qualifying experience include analyzing, explaining, applying or interpreting laws, rules, regulation or policies.

GS-7: Fifty-two weeks of specialized experience at the GS-5 grade level or equivalent in the federal service 1) assisting individuals in establishing their entitlement to receive benefits; 2) adjudicating, authorizing or reconsidering claims; 3) explaining benefit entitlements or requirements to the general public; 4) evaluating benefit program operations to assess the integrity and quality; or 5) interpreting benefit program requirements to formulate policies, procedures or guidelines.

Salary

Starting salaries are $40315-$49937 annually; experienced Claims Specialists earn up to $96080 annually.

Application instructions

Contact email: [email protected]

Please submit your resume, NCE Peace Corp letter, Description of Service (DOS) report, and an unofficial college transcript if available.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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