Social Security Administration
About the organization
The mission of the Social Security Administration is to advance the economic security of the nation's people through compassionate and vigilant leadership in shaping and managing America's social security programs.
The majority of positions at Social Security involve working directly with the public, with multiple positions located throughout the country. Our Public Contact Representatives receive extensive training and mentoring in Social Security programs and state laws. They also speak with beneficiaries about their rights under Social Security laws, gather facts and evidence to establish eligibility for benefits, determine benefit amounts to individuals, and use technology to access and update claims information.
The Claims Specialists in our office:
•Assist the public by answering a wide variety of questions both in person and via telephone.
•Conduct interviews, investigate situations, and resolve issues.
•Assess relevant information to determine ongoing eligibility for Social Security benefits.
•Analyze a claimant’s benefit payment history.
•Interview applicants for benefits.
•Determine a claimant’s initial eligibility for Social Security benefits.
•Analyze evidence that will help make a determination.
•Obtain, clarify, and verify data used to analyze claims and make benefit decisions.
For GS-5: Three years' general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing
For GS-7: One year's specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines
SUBSTITUTION OF EDUCATION: Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection
For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours
For GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement.
Starting salary: $37,055 - $45,900
Contact email: [email protected]
Please email your resume and documentation of Peace Corps service/certification of non-competitive eligibility to: [email protected] Please include "Claims Specialist NCE" in the subject of your email.
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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