Claims Specialist

Social Security Administration

About the organization

Social Security's mission is to "deliver quality Social Security services to the public". Our vision is to "provide the highest standard of considerate and thoughtful service for generations to come". Few government agencies touch as many lives as we do! Our programs include Retirement and Survivors Insurance, Disability Insurance, and SSI benefits. All of our field office positions involve daily public contact, allowing you the opportunity to directly help people gain financial security when they need it most. As a federal agency, we have field office locations throughout the country. However, this posting is only for the South Jordan UT Field Office. The South Jordan office is located in a suburban setting within the Salt Lake City metropolitan area. We serve the southern portion of Salt Lake County, from the Utah County border to just south of Salt Lake City. Our office is a fast paced and team oriented work environment, proudly serving 400-500 people each day.

Duties

Claims Specialists provide in-person, telephone, and written assistance to the public on a wide variety of subjects. Claims Specialists conduct interviews to obtain, clarify, and verify information about individuals’ initial and continuing eligibility for all programs. Claims Specialists assist the public by explaining filing options, rights, and responsibilities. Some interviews also involve helping customers overcome communication obstacles. Claims Specialists examine evidence, research policy, utilize multiple computer programs, and analyze eligibility before adjudicating entitlement and determining benefit amounts. Cases are often complex and complicated by frequent changes in policy.

Qualifications

Initial selections are usually made between the GS-5 and GS-9 levels, depending on applicant's qualifications, with opportunity for future promotion to GS 11 level within the position.

EXPERIENCE:
For GS-5: Three years of general experience equivalent to the next lower grade level in the federal service that demonstrates the ability to 1) analyze problems, identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; 3) communicate effectively orally and in writing; and 4) use online technology and automation tools. Examples of qualifying experience include analyzing, explaining, applying or interpreting laws, rules, regulation or policies.

SUBSTITUTION OF EDUCATION:
Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts.

Salary

$33,949-$80,912 per year

Application instructions

Contact email: [email protected]

Application Requirements:
The Social Security Administration (SSA) announces an open call for résumés from RPCVs and transitioning Peace Corps staff with noncompetitive eligibility (NCE). This is not a guarantee of a vacancy or employment.
RPCVs and transitioning staff with active NCE who possess the requisite skills and experience are encouraged to apply by e-mailing the following documents to Patty Schwab, District Manager, at [email protected] by 7/31/19. Please add "Peace Corps Volunteer Employment Consideration" to subject line.
Please include the following:
1. Cover Letter
2. Résumé, including specific months and years of employment as well as description of job duties
3. Description of Peace Corps service
4. Certification of non-competitive status
5. College transcripts

Before responding to this announcement, please review the Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of all positions posted to this jobs board. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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