Claims Specialist

Social Security Administration

About the organization

Social Security is one of the largest independent agencies in government with over 60,000 employees. We work at more than 1,400 field offices and service centers throughout the country. For over 80 years, the Social Security Administration has played a part in the lives of nearly everyone you know. Social Security has kept millions of elderly and disabled individuals safe from poverty. With over 90% of the U.S. population covered by Social Security and 80 million baby boomers contacting Social Security over the next 1015 years, we are seeking individuals for Field Office positions. Field offices serve as a first point of contact for many of our beneficiaries.

Duties

Claims Specialists contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.

Claims Specialists also conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.

Qualifications

For GS-5, three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing. For GS-7, one year of specialized experience that equipped the applicant with knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing entitlement to receive benefits, or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality or interpreting program requirements and formulating policies, procedures and guidelines.

SUBSTITUTION OF EDUCATION: Education may be substituted for experience or combined with experience and will be made in accordance with the OPM Operation Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection. For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor's degree. One year of study is defined as30 semester hours or 45 quarter hours. For GS-7: One full year of graduate level education in a related field OR a Bachelor's Degree with superior academic achievement in a related field.

Salary

$41,530 - $51,444

Application instructions

Contact email: [email protected]

Please email your resume, college transcripts and evidence of non-competitive eligibility to [email protected]

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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