Social Security Administration
About the organization
The U.S. Social Security Administration (SSA) is accepting résumés from RPCVs and transitioning Peace Corps staff with noncompetitive eligibility (NCE) for the Aurora, Colorado Social Security field office. Chances are, you either receive Social Security benefits or know someone close to you who does. Social Security has provided financial protection for our nation's people for over 80 years. With Retirement, Disability, and Survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history. We are one of the largest independent agencies in government with over 60,000 employees. We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of the American public.
The Social Security Administration is seeking job applicants with exceptional customer service skills for a Claims Specialist (CS) position in the Aurora office Colorado Social Security field office. This position is an entry level position for SSA’s field offices. Incumbents are responsible for providing direct service to the public. Staff members conduct interviews and adjudicate customer’s claims for retirement, survivors and disability benefits. Claims Specialists also assist beneficiaries establish continuing eligibility for payment, provide assistance with administrative appeals, authorize payment, offer referral services, and identify and investigate potential program abuse. This is a career ladder position with promotion to the GS-11 level after successful completion of agency training, and individual growth and development. Entry level is normally made at the GS-5 or GS-7 level dependent upon individual qualifications. Additional information can be found at https://www.ssa.gov/careers/careersPublicContact.html.
We are looking for U.S. Citizens who are quick learners with good written and oral communication skills, strong customer service skills, and the ability to handle a fast-paced, high-pressure environment.
For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.
For GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement in a related field.
For GS-5, three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.
For GS-7, one year of specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position.
Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.
$38,665 (GS-5), $47,895 (GS-7) and $58,585 (GS-9)
Contact email: [email protected]
Please submit your resume, NCE Peace Corp letter, Description of Service (DOS) report, and an unofficial college transcript if available via email to [email protected]
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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