Social Security Administration
About the organization
The U.S. Social Security Administration (SSA) announces an open call for résumés from RPCVs and transitioning Peace Corps staff with noncompetitive eligibility (NCE). This is not a guarantee of employment.
The majority of positions at Social Security involve working directly with the public, and positions are located throughout the country. Our Public Contact Representatives receive extensive training and mentoring in Social Security programs and state laws.
Public Contact Representatives speak with beneficiaries about their rights under Social Security laws; gather facts and evidence to establish eligibility for benefits; make critical decisions to determine benefit amounts to individuals; and use state-of-the-art technology to access and update claims information.
SSA is seeking job applicants with exceptional customer service skills for a Claims Specialist (CS) position in the Glendale, AZ. The CS position is an entry level position for SSA’s field offices. Incumbents are responsible for providing direct service to the public. They conduct interviews and adjudicate customer’s claims for retirement, survivors and disability benefits. Claims Representatives work with beneficiaries to establish continuing eligibility for payment, provide assistance with administrative appeals, authorize payment, offer referral services, and identify and investigate potential program abuse. This is a career ladder position with promotion potential to the GS-11 level. Initial selections are normally made at the GS-5 or GS-7 level.
BENEFITS: Competitive salaries (GS-5=$34,471; GS-7=$42,699; GS-9=$52,229; GS-11=$63,192); locality pay and cost of living increases; promotion opportunities and career development; retirement plan, health coverage; eye exams and corrective lenses; life insurance; paid leave/holidays; flexible spending accounts.
For GS-5, three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.
For GS-7, one year of specialized experience that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position.
SUBSTITUTION OF EDUCATION: Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.
For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.
For GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement in a related field.
$34,471 - $63,192
Contact email: [email protected]
If interested, send a federal resume, short cover letter, and proof of NCE eligibility to [email protected] with the subject line: “Peace Corps Volunteer Employment Consideration”
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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