Claims Representative

U.S. Railroad Retirement Board

About the organization

The U.S. Railroad Retirement Board (RRB) is an independent agency of the federal government that administers retirement, survivor, unemployment, and sickness benefit programs for the nation's railroad workers and their families. An RRB Claims Representative performs an important role with the RRB as the first point of contact in one of our field offices located nationwide. At the RRB, we are passionate about serving the rail community, providing exceptional customer service, and ensuring individuals receive the right benefits, at the right time, and in the right amount. Learn more about us at www.rrb.gov.

Duties

The RRB is seeking job applicants with exceptional customer service skills for Claims Representative positions.

Claims Representatives:

-Provide a full range of client services regarding benefits available under the various programs administered by the RRB.
-Handle calls from the Nationwide Toll-Free Service and conduct interviews to determine eligibility and entitlement to benefits under the retirement, survivor, disability, sickness, and unemployment programs
-Adjudicate claims for benefits, compute and award payments of benefits, and answer questions and provide guidance on other programs such as Medicare, taxation of benefits, and Social Security entitlement and the impact of Social Security benefits on RRB benefits.
-Code and release claims for unemployment and sickness insurance.

Qualifications

A. Superior Academic Achievement: Completion of a 4-year course of study leading to a bachelor's degree with either (1) a GPA of 3.0 based on a 4.0 scale; (2) a 3.5 GPA based on a 4.0 scale for all required courses completed in a qualifying major field of study at either the time of application or during the last two years of your undergraduate curriculum; (3) class standing of upper third of the graduating class in the college, university, or a major subdivision of the college; or, (4) membership in a National Scholastic Honor Society certified by the Association of College Honor Societies, excluding freshman honor societies; OR
B. One full year of graduate level education in any field.; OR
C. One year of specialized experience equivalent to the GS-05 grade level that has (a) provided skill in conducting personal telephone contacts with a wide range of individuals which demonstrated (1) the ability to explain complex technical or regulatory information, (2) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information, and (3) the ability to recognize and overcome attitudes or emotions that hinder effective communications, or (b) technical, investigative, professional, or quasi-legal work providing a good working knowledge of laws, regulations and procedures governing appropriate programs.

Salary

starting at $48,317-$62,808

Application instructions

Contact email: [email protected]

Please submit the following documents:
1. Resume
2. Description of service or other proof of non-competitive eligibility
3. Transcripts (if applicable)
4. Extension eligibility (if applicable)

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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