Case Manager

Northern Virginia Family Services

About the organization

Northern Virginia Family Service’s (NVFS) breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. We provide the essential building blocks for financial, emotional and physical well-being, serving as leaders and innovators for the Northern Virginia community. Every year, we empower more than 40,000 individuals to achieve self-sufficiency. With these essential resources, our community is better equipped for future success and engagement among all of our neighbors.


•Conduct comprehensive initial screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate.
•Manage a caseload of specific customers including developing Service Goal Plan, budgeting, and supporting customers’ successes in achieving short and long term goals.
•Conduct quality assurance surveys during and after the completion of the program to accurately gauge customer satisfaction.
•Conduct outreach and establish network of community resources and services.
•Facilitate support-educational groups to increase customers’ knowledge of relevant life skills and community resources including, but not limited to, basics of renting, fair housing, self-esteem, safety, parenting, child care, nutrition, money management, credit counseling, home maintenance, and good housekeeping skills .
•Make referrals to other services as needed and work with other community providers to provide collaborative services to customers.
•Conduct unit inspections to ensure compliance with safety and federal/funder regulations.
•Conduct and document home visits to document progress and ensure that customers continue to meet program guidelines and eligibility.
•Process re-certifications in compliance with funder requirements.
•Outreach to landlords for mediation, negotiation, and tenant relations.
•Monitor direct assistance that can be used for financial support, rent, utility, and security deposit payments.


•Prefer one of the following:
◦Bachelor’s degree in Social Work or related human services field; OR
◦Associate’s degree with at least two (2) years of related work experience OR
◦At least four (4) years of related work experience with no relevant education.
•At least one (1) year of case management experience specializing in human services required.
•Housing Counselor and/or HQS (Housing Quality Standards) Certification a plus but not required.
•Experience providing direct services to individuals in crisis strongly preferred.
•Demonstrated ability to communicate and interact effectively with a diverse client base and landlords.
•Oral and written fluency in English required; Spanish language fluency preferred. Additional language skills always welcome.
•Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required.
•Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.

Application instructions

Contact email: [email protected]

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