Career Coach (Reentry)

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


1. Interviews jobseeker to assess service needs.
2. Jointly with the jobseeker, develops an Individual Employment Plan (IEP) that identifies jobseeker interests, goals, needs, and placement strategy.
3. Jointly with the jobseeker, develops a Discharge Plan that identifies next steps post-release.
4. Assesses jobseeker’s career and job readiness and recommends strategies to enhance their marketability including referrals to training and/or workshops.
5. Identifies problem areas and service gaps and assures implementation of Career Plan; identifies and prepares reports to supervisor on areas identified as barriers to services for jobseekers and prepares a plan of action. Refers jobseekers who are not job ready back partners for additional barrier removal services and/or academic reinforcement.
6. Ensures jobseekers are connected with available job placement services, including recruitment events. Refers jobseekers to the Reentry Employment Specialist/Navigator job match, placement, and retention support.
7. Actively screens caseload to refer candidates to Temporary Work Experiences (TWE), a form of subsidized employment designed to bridge those with little to no work experience with increased skill development in a work setting.
8. Actively participates in all job search and placement events (fairs) and activities as assigned promoting teamwork, professionalism, courtesy, and jobseeker satisfaction.


1. Bachelor’s degree in a human services, related field and experience in career planning, placement, employment, training preferred.
2. Knowledge of education, training and community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
3. Must demonstrate experience and effectiveness meeting performance metrics for a high-risk client base.
4. Familiarity with Human Centered Design principles, including Motivational Interviewing.
5. Mental ability to handle pressures related to dealing with detainee and parolee populations and multiple individuals from diverse backgrounds and with varying levels of need
6. Ability to communicate effectively; to assess jobseeker needs; and to assist with case management activities.
7. Knowledge of or ability to learn and use MIS and other reporting systems.
8. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access).
9. Bilingual language skills are a bonus, but not required.
10. Valid Michigan Driver’s License. Candidate must have a reliable means of transportation to travel to and from employer locations, MDOC correctional facilities (Detroit Reentry Center - formerly Ryan Correctional Facility), Lawton Parole Office, local Probation Offices, Detroit at Work Career Centers and make home visits.
11. Must be willing to work a flexible schedule, including occasional community outreach events

Application instructions

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Equal Opportunity Employment

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