Career Coach (Bilingual - English/Spanish)

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


Develop a Career Plan (individual employment plan or individual strategy service) that identifies client interests, goals, needs, and placement strategy.
Assesses client career and job readiness and recommends strategies to enhance their marketability, including referrals to training and/or workshops.
Identifies problem areas and service gaps and assures implementation of Career Plan; identifies and prepares reports to supervisor on areas identified as barriers to customer services and prepares a plan of action.
Provides counseling, intervention, and comprehensive supportive services to address observed barriers that may reduce the participant’s chances of successfully completing the program; makes referrals as needed.
Assures that the implementation of service plans to meet customer needs is carried out effectively and according to policies and regulations.
Maintains relationships and connects with employers and partners to generate job opportunities for the job-seeker base.
A career coach has a current understanding of economic and employment trends and emerging career opportunities.
Works closely with students to determine the type of jobs matching our job-seeker base's skills and qualifications.
A career coach provides workshops on career readiness soft skills and advises candidates on how to prepare for interviews.
Make ongoing follow-up calls and/or site visits (if applicable) with job seekers and employers to deter


Graduation from an accredited four-year college or university with experience in social work, counseling, career planning, placement, or related field.
Bilingual language skills in English/Spanish are required.
Experience in WIOA and employment and training program operations preferred.
Knowledge of community resources, case management principles, objectives, standards, methods, and program policies and procedures.
Knowledge of or ability to learn and use Salesforce, LaunchPad, OSMIS, FileMaker, and other reporting systems.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Teams, and Access).
Ability to make frequent visits to training providers’ sites.
Ability to communicate verbally and in writing with customers, vendors, administration, and other employees.
Must possess and have a valid Michigan Driver's License. Must be willing to work a flexible schedule and have access to reliable transportation to perform required fieldwork responsibilities.
Able to work in a fast-paced and performance-based environment.



Application instructions

Contact email: [email protected]

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