Career Center Services Manager

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.

Duties

1. The Career Center Services Manager utilizes highly professional and independent judgment working in collaboration with the Detroit Employment Solutions Corporation (DESC) the employer community, center staff and center partners to assure a world-class workforce development center. Plans, develops, implements, and administers workforce development solutions and strategies for the establishment and operations of center services, procedures and policies, in accordance with all requisites.
2. Assures ongoing interaction and collaboration with partner organizations, in house as well and in the immediate designated area where services are delivered.
3. Trains and supervises Detroit At Work Career Center staff and assures quality customer services in accordance with stated requirements and guidelines.
4. Participates in meetings dealing with transitional issues including facility issues and center personnel.
5. Participates in workforce development committees, taskforces, and policy development boards and other stakeholders of the workforce development system.
6. Assumes ultimate responsibility for the proper budget expenditure of funds and is responsible for center performance and outcomes.
7. Ensures the Center meets the needs of employers, job seekers, participants, and funding entities.
8. Supervises the operational and supportive requirements and final performance expectations for all center services

Qualifications

JOB QUALIFICATIONS:
1. Graduate from an accredited college or university with a degree in Administration, Business, Social/Behavioral Sciences, or related field.
2. Extensive experience in Workforce Innovation and Opportunity Act (WIOA), Temporary Assistance for Needy Families (TANF), and employment and training program operations.
3. Must have at least five years of experience in an administrative or management capacity.
4. Knowledge of and sensitivity to the unique needs of the target population.
5. Knowledge of WIOA and TANF regulations and opportunities.
6. Knowledge of local, state, and national labor markets.
7. Ability to design and implement a comprehensive plan of workforce services.
8. Ability to interact effectively with a variety of stakeholders, including government officials, employers, community residents, job seekers, and others.
9. Demonstrated supervisory skills and dedication to the issues facing the workers, students, and employers.
10. Excellent oral and written communication skills.
11. Bilingual language skills preferred.
12. Must possess a valid Michigan Driver License and automobile. Must be willing to travel and work a flexible schedule.

Application instructions

Contact email: [email protected]

In order to be considered for this position, applicants must submit resume and cover letter to [email protected] Please include full name and specify job position of interest in subject line.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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