Bosnia and Herzegovina: Change Manager, Sustainability Program Lead


About the organization

At Internews, we believe everyone deserves trustworthy news and information to make informed decisions about their lives and hold power to account. We train journalists and digital rights activists, tackle disinformation, and offer business expertise to help media outlets become financially sustainable. We do all of this in partnership with local communities – who are the people best placed to know what works.

We support independent media in 100 countries, from radio stations in refugee camps, to hyper-local news outlets, to individual activists and reporters. We’ve helped our partners reach millions of people with quality, local information that saves lives, improves livelihoods, and holds institutions accountable.


Internews seeks a Change Manager, Sustainability Program Lead for a potential USAID-funded media development project in Bosnia and Herzegovina (BiH) focused on supporting media partners in BiH to enhance the quality of their content production, facilitate adherence to journalistic standards, expand their reach and appeal to target audiences, improve their business practices to help them operate as viable enterprises, increase their security from politically motivated lawsuits and cyberattacks. They will manage a diverse team of local and international consultants, mentors, experts, and implementing partners to effectively design, oversee, and bring to fruition individual comprehensive projects that broadly focus on various aspects of business development, marketing, and monetization. This position will be based in Sarajevo, Bosnia and Herzegovina or remotely in the Balkan region.


- 7 years of professional experience working as a media professional in areas related to business development, marketing, and audience engagement, at least 5 in digital media.
- Experience providing technical support and expertise to media outlets on media sustainability is highly preferred.
- Deep understanding of the media sector in BiH, as well as specific knowledge of the technical and financial challenges facing media outlets in the country.
- Working knowledge of the following areas; professional expertise in at last three of these areas preferred: convergent media platforms, audience engagement and analytics, ad revenue generation, financial sustainability strategies, content monetization, and business diversification
- Demonstrated staff management and mentoring abilities
- Proven ability to work independently as well as part of a large international team
- Demonstrated ability to analyze program progress and make strategic suggestions to adjust approaches to ensure program success, often within tight deadlines
- Strong interpersonal and communication skills
- Proven ability to creatively problem-solve and provide ethical management
- Required fluency in English and Bosnian/Croatian/Serbian

Application instructions

To apply, please submit CV and optionally a cover letter via our Careers page.

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