Bilingual Public Benefits and Insurance Navigator

Whitman-Walker Health

About the organization

Whitman-Walker is a Federally Qualified Health Center offering primary and preventive medical care, HIV care, pro bono legal services through a medical-legal partnership, and many more critical services to our clients and patients.

Our mission is to offer affirming community-based health and wellness services to all with a special expertise in LGBTQ and HIV care. We empower all persons to live healthy, love openly, and achieve equality and inclusion. Through multiple locations throughout DC, we provide stigma-free care to anyone who walks through our doors. We are proud and honored to be a place where the gay, lesbian, bisexual, transgender and queer communities, as well to those living with or affected by HIV feel supported, welcomed and respected.


Whitman-Walker Health (WWH) is seeking one Bilingual Public Benefits and Insurance Navigator (Navigator). Navigators help WWH patients and DC residents with health insurance eligibility, enrollment, and literacy - connecting people to Medicaid, Medicare, Qualified Health Plans on the exchange, subsidies, and other insurance opportunities. Navigators become trained experts in both technical content and client counseling and navigation skills. While the navigators will be trained and supervised by the Legal Services program, they are part of a specialized Insurance Navigation Team that, since 2007, has worked closely with reception and billing staff as well as medical, behavioral, and dental staff to ensure health insurance coverage for our patients. Navigators have been on the front lines of implementation of health reform as certified DC Health Link Assisters and providing critical consumer outreach and enrollment assistance to uninsured and under-insured DC residents.


- Former certified DC Health Link in-Person Assister or Certified Application Counselor, preferred (Position will require CAC certification)
- Ability to converse well in Spanish (or alternatively Amharic), and to understand written Spanish (or Amharic) required.
- A passion for assisting others and strong interest in access to care and health reform implementation required.
- Ability to quickly learn and stay on top of updates to insurance options for commercial and public benefits programs, specifically eligibility criteria, benefits, application procedures, and how to troubleshoot problems as they arise.
- Ability to recognize cultural, language, and learning differences and be able to assist individuals in an affirming and culturally and linguistically appropriate manner.
- Ability to work on multiple tasks simultaneously and to handle a large case load of public benefits applications before multiple government agencies in several jurisdictions.
- Ability to grasp complex facts, procedures, and laws.
- Ability to work quickly, independently, and responsibly.
- Strong organizational, record-keeping, and writing skills, and attention to detail.
- Strong interpersonal and customer service skills; the ability to work comfortably with clients, - volunteers and staff of diverse backgrounds; and a high level of comfort with HIV/AIDS and with persons of different sexual orientations and gender identities.
- Strong team player
- Strong computer skills


$40,000 - $50,000

Application instructions

Contact email: [email protected]


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Equal Opportunity Employment

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