Bilingual Public Benefits and Insurance Navigator
About the organization
Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthy, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.
Whitman-Walker Health seeks a Navigator to join our team. Navigators assist consumers/patients by providing critical outreach, education, and counseling for consumers/patients seeking insurance. As part of WWH’s integrated service model, Navigators serve an important role to help ensure access to care. The Navigator will screen for insurance options and assist eligible clients to apply for insurance through the DC Health Benefit Exchange or other relevant options. The Navigator will assist with both Qualified Health Plan options as well as public insurance options, including but not limited to Medicaid, Medicare, Medicare Savings Programs, the DC Healthcare Alliance, HIV/AIDS-specific public benefits (including AIDS Drug Assistance Programs and AIDS Insurance Assistance Programs), and any other public health insurance options for our clients. They will explain the different options available through the Exchange or public insurance, the plan’s affordability and cost-sharing structure, and the consumer rights available under these options. The individual hired for this position will join the Insurance Navigation Team and rotate between all WWH sites. The Navigator will assist eligible clients in completing relevant applications, securing necessary supporting documentation, and filing the applications with the appropriate agencies. Documenting and tracking applications and submissions, advocating for consumers with government offices as necessary.
Former certified DC Health Link in-Person Assister or Certified Application Counselor, preferred (Position will require CAC certification)
The ability to converse well in Spanish (or alternatively Amharic), and to understand written Spanish (or Amharic) required.
A passion for assisting others and a strong interest in access to care and health reform implementation required.
The ability to quickly learn and stay on top of updates to insurance options for commercial and public benefits programs, specific eligibility criteria, benefits, application procedures, and how to troubleshoot problems as they arise.
The ability to recognize cultural, language, and learning differences and be able to assist individuals in an affirming and culturally and linguistically appropriate manner.
The ability to work on multiple tasks simultaneously and to handle a large caseload of public benefits applications before multiple government agencies in several jurisdictions.
The ability to grasp complex facts, procedures, and laws.
The ability to work quickly, independently, and responsibly.
Strong organizational, record-keeping, and writing skills, and attention to detail.
Strong interpersonal and customer service skills; the ability to work comfortably with clients, volunteers, and staff of diverse backgrounds; and a high level of comfort with HIV/AIDS and with persons of different sexual orientations and gender identities.
Strong team player required.
Strong computer skills
40,000 - 50,000
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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